The key areas of work:
This role involves undertaking work across the full spectrum of collections activities on behalf of the University, including proactive and reactive debt collection, accurate and prompt processing of associated financial transactions and all associated administration.
We achieve this through identifying debtors in arrears by running reports and taking appropriate action using telephone, email, SMS and letter to recover monies due quickly and efficiently.
The role primarily involves engaging with students, sponsors, and commercial businesses on a timeline basis to ensure timely payment of outstanding fees and invoices whilst maintaining a strong customer service focus.
The ideal candidate:
This is an opportunity for a target-driven individual with significant debt recovery and customer service experience gained in one or more of the following: consumer debt, rent/mortgage arrears, commercial debt, legal debt recovery/ insolvency. A confident communicator, you will be able to demonstrate accountability and the initiative to manage your own caseload collaboratively within a close-knit team. Additionally, you will also be proficient in Microsoft Office 365, particularly Excel. Knowledge of SAP Accounting Software would be an advantage.
Familiarity with student finance and Higher Education funding, though not essential, would also be beneficial.
How to apply:
Please provide a CV and covering letter detailing your relevant experience, paying particular attention to the Person Specification of the Job Description.
This is a 6 month fixed term contract
Manchester Metropolitan University is committed to supporting the rights, responsibilities, dignity, health and wellbeing of staff and students through our commitment to equality, diversity and inclusion.
We promote applications from all sections of the community, irrespective of background, belief or identity, recognising the benefits that a diverse organisation can bring and particularly encourage applications from groups which are underrepresented in the University workforce.
Hybrid working is offered for this role. The nature of the role requires presence on campus at certain times of year, but at other times you will be able to complete some work remotely. We recognise the benefits and importance of an environment that supports flexible working and are open to conversations throughout the application process.