Job description


Head of Student Engagement (5897)

About us:

We are a great, modern university, in a great global city, here to make an impact on Manchester, our nation and beyond. Our campus is designed around the student experience, providing high quality teaching in a friendly and supportive environment, with some of the best learning facilities in the UK. Our Student Services Department is responsible for delivering high-quality, student-focused support services that enable our students to achieve their full academic potential and career ambitions. We place students at the heart of what we do and ensure they have timely access to a range of professional support services including Inclusion and Disability, Counselling, Mental Health and Wellbeing services, MMU Sport, Academic Study Skills, Student Hubs, Student Engagement, Chaplaincy and so much more. We also offer fantastic opportunities for both academics and those in support roles.

About the role:
The Head of Student Engagement is a new position within the Student Services Directorate to lead and manage a sector leading student engagement service.  This will include:

  • Working with internal and external key stakeholders to improve business process and systems to drive continuous improvements in student engagement.
  • Effectively manage a single student engagement team that supports the work of academic departments to identify students at risk of academic failure on courses prioritised as a key area for improvement within departmental actions plans and meetings.
  • Developing sector leading peer to peer support initiatives, activities, and events throughout the student journey in areas such as: inclusive learning, community support services, student voice, enhancing a sense of belonging, international student experience and improvements to student mental health and wellbeing

About you:
To succeed, you'll need a good understanding of the issues and context that the UK higher education operates in and an excellent understanding of student engagement.  You will be able to articulate a sector leading vision for this role and have successful experience of managing and developing at least one of the following areas in a Higher Education setting:

  • student engagement services
  • peer assisted learning services
  • peer to peer support services
  • inclusive learning community services

You'll be experienced in developing and enhancing policies, services and processes as well as adjusting provision is response to data.

This position also requires you to have an excellent track record of working with staff to resolve complex situations and conflicting demands, which will have required the ability to analyse issues, determine and implement creative and practical solutions.  

To Apply:

Please submit your CV and Cover Letter detailing your suitability to the role.

To make an initial informal enquiry, please contact Lyle Millard at

Please note Interview(s) are provisionally schedulled to take place on 27th February 23 

In recognition of staff contributions to the University's achievements during the 2021/2022 academic year, an additional discretionary payment of 2% per annum will be added to your salary until 31/07/23 in order to ensure consistency amongst existing and incoming staff.  This additional 2% will be paid pro rata in equal monthly installments, on top of your salary each month until 31/07/23.

Manchester Metropolitan University is committed to supporting the rights, responsibilities, dignity, health and wellbeing of staff and students through our commitment to equality, diversity and inclusion.

We promote applications from all sections of the community, irrespective of background, belief or identity, recognising the benefits that a diverse organisation can bring . We particularly encourage applications from Black and Minority Ethnic candidates, who we recognise are underrepresented in this area.


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Manchester All Saints Campus
Oxford Road, Manchester, UK, M15 6BH
  • Location:
    Manchester All Saints Campus
  • Faculty / Function:
    Professional Services
  • Salary:
    Grade 10 (£53,353 to £61,823) until 31/07/23 an additional 2% will be paid (£54,420 to £63,059)
  • Closing Date:
    8 February 2023
  • Contract Type:
  • Contracted Hours per week:
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