Job description


Residential Customer Service Advisor (4104)

This is an exciting opportunity to join the multi-award winning Facilities team at Manchester Met within the Commercial Services department (Accommodation, Catering and Conferences) on their journey to become the best Facilities department in the sector and support the University's ambitions of becoming the best modern University in the UK. 


About the role:

The Customer Service Advisor will work closely with the Halls Team to provide a high standard, customer focussed reception and administrative service.

The post holder will provide excellent and effective customer service to residents, guests and visitors in the Residences and will develop and maintain efficient and effective administrative processes in order to support the business activities of the Residences.


About you:

We are looking for an enthusiastic, resilient and motivated Customer Service Advisor to support the ongoing development of the Commercial Services Department.

The role of the Customer Services Advisor will be to support the delivery of customer services within our Halls of Residence. You will be the first point of contact for information and advice to customers, visitors and staff, acting as a triage point and directing them to appropriate sources of information or relevant functions.

You will provide professional and efficient administrative services, supporting the Residential Team within the Halls of Residence. A flexible approach to work is required to enable the Residential Team to deliver a high quality customer focused service.


You will work on a rotating shift patterns covering the following hours:

Monday – Friday 08:00 – 15:30

Monday – Friday 10:30 – 18:00

Monday – Friday 14:30 – 22:00


There is also the requirement to work 1 or 2 Saturday's per month for which you will receive a day in lieu.

This role attracts a Shift Allowance of £2,519.16


To apply:

If you would like to join our people and share our ambition, we would love to hear from you. Please submit your CV and covering letter via our application portal. 

For informal enquiries, please contact Nicola Metcalfe on 01612472782 or email


Manchester Metropolitan University is committed to supporting the rights, responsibilities, dignity, health and wellbeing of staff and students through our commitment to equality, diversity and inclusion.

We promote applications from all sections of the community, irrespective of background, belief or identity, recognising the benefits that a diverse organisation can bring and particularly encourage applications from groups which are underrepresented in the University workforce.

We recognise the benefits and importance of an environment that supports flexible working and are open to conversations about this throughout the application process.


Close map
Manchester All Saints Campus
Oxford Road, Manchester, UK, M15 6BH
  • Location:
    Manchester All Saints Campus
  • Faculty / Function:
    Professional Services
  • Salary:
    Grade 3 (£19,209 to £20,600)
  • Closing Date:
    26 October 2021
  • Contract Type:
  • Contracted Hours per week:
Share this page
Share with linkedin
Share with facebook
Share with twitter
Share with email