Job description


Student Case Management Officer (4246)


The Student Case Management Team handle a wide variety of student casework. It is the central department responsible for student appeals, complaints, misconduct and Fitness to Practice cases.  The team also manages the University's involvement in cases that go to the Independent Adjudicator for Higher Education (the OIA).  

Working in this team provides potential to develop investigatory and problem solving skills in a very interesting area that involves all aspects of student life, from across the University. The team is also responsible for identifying potential improvements to the student experience at Manchester Met  arising from cases.


The role of Student Case Management Officer involves the administration and investigation of academic appeals, student complaints and misconduct-related casework at an institutional level, ensuring a high quality professional service for students and staff. 

This post offers an excellent opportunity for an individual with the potential to develop their investigatory and problem solving skills. You will also work collaboratively with colleagues in the Student Case Management team to review and develop effective procedures, processes and systems.

For more information regarding the role please contact the Senior Manager, Student Case Management, James Dooley, via

Ideal candidate

We are looking for an individual who can show commitment to improving the experience of university students and who has excellent attention to detail and communication skills. S/he must have experience of applying complex regulations to specific situations; be able to manage a heavy caseload in compliance with recognised standards of case-handling. S/he must have an excellent standard of written English and the ability to provide rapid write ups of decisions that are clearly reasoned, evidence-based and can stand up to scrutiny by external bodies including the Independent Adjudicator for Higher Education.


Manchester Metropolitan University is committed to supporting the rights, responsibilities, dignity, health and wellbeing of staff and students through our commitment to equality, diversity and inclusion.

We promote applications from all sections of the community, irrespective of background, belief or identity, recognising the benefits that a diverse organisation can bring . We particularly encourage applications from Black and Minority Ethnic candidates, who we recognise are underrepresented in this area.

We recognise the benefits and importance of an environment that supports flexible working and are open to conversations about this throughout the application process.

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Manchester All Saints Campus
Oxford Road, Manchester, UK, M15 6BH
  • Location:
    Manchester All Saints Campus
  • Faculty / Function:
    Professional Services
  • Salary:
    Grade 6 (£27,116 to £30,497)
  • Closing Date:
    7 December 2021
  • Contract Type:
  • Contracted Hours per week:
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