Job description


Assessment Management (Education Services Administrator) (5307)

We are looking to recruit a number of Education Services Administrators across our teams in Assessment Management.

Assessment is at the heart of what a university does and our department's purpose is to enable our students and colleagues to achieve their best by delivering sector-leading excellence and innovation in assessment management.

Whilst roles are based within particular teams, staff work flexibly across all areas. Allocation of which team successful candidates will be based in will be determined at the point of roles being offered. If you have a strong preference to be based in a particular team, please let us know within your application.

Assessment Management is part of a wider Education Services department. The department is organised around three thematic areas: Assessment, Student and Curriculum. Colleagues work collaboratively and flexibly to support the needs of the whole department in relation to the demands of the academic calendar. 


About the roles:

All roles are varied, but a brief flavour of the core work of each team is listed below:

Assessment Delivery – organising and scheduling exams, set-up and receipt of coursework.

Assessment Systems – configuration of assessment-related systems, including the configuration of progression rules, data manipulation and interrogation. Having good skills for the handling of data, use of spreadsheets and reporting is really important in this team. 

Assessment Standards – oversight of regulations, quality processes, external examining, and academic misconduct.

Assessment Service Desk – first line stakeholder support, triaging queries via a ticketing system, phone calls and email. The role would suit someone with a passion for delivering customer service.

Progression and Classification – manages student assessment records, ensuring marks are present and correct, and student results are published in a timely fashion via the running of assessment boards.

Assessment Mitigations – this team oversight of student extensions and finding ways to ensure students who experience difficulties have the best possible chance of continuing their studies.   


About you:

As the successful candidate, you should:

  • Have excellent attention to detail, data accuracy, manipulation and interrogation skills.
  • Have a passion, ability, and some experience in delivering high levels of stakeholder service and effective communication.
  • Be able to work flexibly to achieve team objectives by assisting others and working collaboratively to complete tasks and projects.
  • Have the confidence to take responsibility for defined areas of work within Assessment Management.
  • Feel comfortable taking ownership of and resolving complex queries.


How to Apply

  • Please ensure that you include a CV and covering letter which addresses the Person Specification with your application. Please note: CVs alone will not be considered.
  • Shortlisting is carried out based on your covering letter and you should be clear about how you meet each of the Person Specification criteria, and give evidence of your experience. It is helpful if you number your points in line with the corresponding Person Specification requirement.


For an informal discussion about working in Assessment Management, please contact:

Miriam Nottingham, Assessment Service Desk Manager, 

Please note, we have both permanent and fixed-term opportunities available.  

Manchester Metropolitan University is committed to supporting the rights, responsibilities, dignity, health and wellbeing of staff and students through our commitment to equality, diversity and inclusion.

We promote applications from all sections of the community, irrespective of background, belief or identity, recognising the benefits that a diverse organisation can bring and particularly encourage applications from groups which are underrepresented in the University workforce.

Hybrid working is offered for this role.  The nature of the role requires presence on campus at certain times of year, but at other times you will be able to complete some work remotely. We recognise the benefits and importance of an environment that supports flexible working and are open to conversations throughout the application process.

Close map
Manchester All Saints Campus
Oxford Road, Manchester, UK, M15 6BH
  • Location:
    Manchester All Saints Campus
  • Faculty / Function:
    Professional Services
  • Salary:
    Grade 4 (£22,149 to £23,715) until 31/07/23 an additional 2% will be paid (£22,592 to £24,189)
  • Closing Date:
    15 August 2022
  • Contract Type:
  • Contracted Hours per week:
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