Infrastructure Engineer - End User Compute - (7443)

As IT & Digital (IT&D), we help to create the University of the future by co-designing new ways of working, enhancing productivity, reducing complexity, supporting innovation, and providing the insights to drive continual improvement. Embracing a digital future in an evolving modern university, you will be working in partnership with our academic and Professional Services colleagues to deliver digital services that help the University achieve its strategic objectives in teaching and research, nationally & globally.

Details about the Team:

The IT Infrastructure & Operations is central to the experience we offer to both our colleagues and our students and the work we do impacts their personal and learning experiences significantly. We are committed to developing and maintaining highly usable, fast, flexible, and personalised Information Systems services that reflect the changing needs of our growing university. We are recruiting for an Infrastructure Engineer to join the End User Compute (EUC) team of skilled EUC and software deployment professionals. We are responsible for the engineering, management, security, and compliance of our multiplatform environment (Windows, Mac, iOS, Android) as well as the application packaging and availability, endpoint security, device configuration utilities (SCCM, JAMF) and OS / platform design and maintenance. As we are embarking on a process of transformational change, we are focussing on streamlining and automating current processes where possible and embracing new technologies where benefits can be realised, such as utilising Unified Endpoint Management (UEM).

Details about the role:

As the Infrastructure Engineer, your primary focus is to provide technical expertise and day to day management – with a focus on people, process, and task management. You will play a key role in shaping and driving projects, critical pieces of repeatable work and innovative change within your specialist area. You must possess significant experience of working in specialist technical teams, a strong background in managing enterprise Windows and / Mac platforms and excellent interpersonal skills.

In return, this role offers an excellent opportunity to develop not only your skills and that of a capable team, but also drive change and new technology in this exciting area of IT delivery.

Key Skills, Experience & Qualifications:

• Broad knowledge and experience of enterprise level IT systems.
• Experience of app virtualization & VDI solutions.
• Expertise in Windows operating systems and enterprise management.
• Expertise of managing/administration SCCM, JAMF in an enterprise environment.
• Experience of managing Office 365 technologies and deploying into platform.
• Experience of Intune deployment and management
• Experience of deployment and management of endpoint security platforms.
• Experience of Active Directory, Azure AD and Group Policy management.
• Technical desktop support background, up to and including 3^rd line.
• A clear understanding and drive to meet security and compliance standards and a ‘secure by default' ethos.
• Good communication, both written and oral – including business case development and presentation skills
• Ability to work and interact with other teams to deliver on agreed deadlines.
• Customer service focused approach with experience of delivering on a range of tasks, projects, and outcomes

Key Responsibilities:

• Provide high level technical expertise in the development, support, and maintenance of multi-platform EUC environments.
• Provide technical expertise to projects which develop new IT services, including new services which meet academic requirements for teaching and research.
• Act as contributor and adviser in projects and lead discussions and share expertise with colleagues and others.
• Take a role in the research, evaluation, development, and deployment of new and emerging technologies relevant to EUC systems and services.
• Formulating processes to ensure that the broad EUC platform is reliable, resilient and is capable of rapid recovery in the event of planned or unplanned circumstances disrupting normal operations.
• Proactively set and maintain best practice and development standards and provide advice to colleagues.
• Assist team lead with capacity planning to ensure timely project delivery.
• Engagement with potential and existing suppliers of EUC and platform infrastructure, providing technical evaluation and input to procurement processes, ensuring the best value for the University.
• Understand and implement IT security into all aspects of EUC planning and delivery.

(For the full list of criteria and benefits, please refer to the job description and candidate pack attached below)

If you would like to join our people and share our ambition, we would love to hear from you!

To apply, please submit a CV and covering letter detailing your suitability, on the application portal. For informal enquiries, about this vacancy, please contact Chris Haines on c.haines@mmu.ac.uk 

Recruitment Agencies: The University has engaged an approved list of recruitment agencies to support the recruitment of its vacancies from time to time. The University does not accept speculative applications from recruitment agencies outside of this list.

Manchester Met University is committed to creating an intentionally inclusive culture of belonging that promotes equity and celebrates diversity. We understand the importance of having a diverse workforce and the benefits it can bring to ensuring diversity of thought and innovation in everything we do. We, therefore, encourage applications from people from ethnic minority groups, disabled people and people who identify as LGBTQIA+