Residential housekeeping supervisor - (9664)

Are you an experienced housekeeping professional with a passion for leading teams and delivering exceptional customer service?

About the role:

We are looking for a motivated and organised Housekeeping Supervisor to support the daily operation of our residential accommodation services.

As a Housekeeping Supervisor, you will lead and support a team of Housekeepers, ensuring high standards of cleanliness, safety, and customer satisfaction are consistently achieved across our residential properties. You will work closely with the Duty Manager (Property Services - Housekeepinhg)  to coordinate workloads, monitor performance, and maintain service standards during both routine operations and busy periods such as student arrivals, departures, and conferences. 

Key Responsibilities:

• Supervise and support the Housekeeping Team in delivering a high-quality and consistent cleaning service.
• Monitor housekeeping standards and ensure service level agreements are achieved.
• Conduct regular team briefings, one-to-one meetings, and on-the-job training.
• Assist with staff rota planning and the allocation of duties.
• Support stock control, ordering, and resource management.
• Carry out inspections, including within occupied properties, of staff and landlord areas, and end-of-tenancy checks.
• Promote a positive team culture focused on customer service, continuous improvement, and health & safety compliance.
• Ensure effective use of PPE, COSHH compliance, and adherence to operational procedures.

For further information about this role please see the attached Job Description below. 

About You:

To be successful in this role, you will have:

• Previous supervisory experience within a customer-focused environment.
• Experience supervising teams and managing performance.
• Strong organisational skills with the ability to prioritise workloads and meet deadlines.
• Knowledge of housekeeping operations and associated health & safety requirements.
• Excellent communication and interpersonal skills.
• Experience monitoring stock levels and coordinating supplies.
• A commitment to delivering outstanding customer service and supporting staff development.

What We Offer:

This is an excellent opportunity to join a professional and supportive team where you can make a real impact on the customer experience. You'll play a key role in maintaining high standards across our accommodation services while developing your supervisory and leadership skills in a dynamic environment.